Quest Informatics offers advantages of BOT engagement

Quest Informatics’ BOT engagement model brings twin advantages of integrated offerings and change management to clients. BOT engagement covers the entire range of before-market (design services, FEA analysis); go-to-market (consultation); and after-market management (warranty processing, MARC, field service, dealer management, re-manufacturing). BOT engagements may also include specific improvements on order-to-delivery management, enterprise engineering service, assisted learning and other areas.

Mr. Rudresh Basavarajappa, CEO & Chairman, said, “Companies have pursued piecemeal implementation. They buy an application from one service provider, take a service from another, so outcomes may not match the expectations. Challenges of managing diverse teams, lack of co-ordination, and not fully understanding the changes to new solutions. Through the BOT model, we eliminate the pain of IT deployment for the customer. Quest builds and manages data migration, implementation, training, and operations. We also involve all the stakeholders in the activities. Our ultimate aim is to reduce their TCO and help them achieve their business objectives. BOT contracts are usually for three years, so customers can realize the outcomes. While we manage client processes, we lay great emphasis on data confidentiality. We have strong non-disclosure clauses, procedures, and processes in place to protect the customer’s critical data, and we have adopted many levels of encryptions, services and hardware to prevent hacking.”

Quest uses its cutting-edge technologies like Cloud, Mobility, using analytics and IoT data to comprehensively manage client operations. With existing solutions and historical information, the company helps major manufacturers anticipate equipment failure to further enhance their operational efficiency. Quest is offering added capability on before-market services through its new acquisition BrassiCAE Technologies, and through Consortia, to provide well-rounded solutions that include SAP interfaces, Artificial Intelligence & Virtual Reality based-solutions.

“The idea is to ensure that the most accurate data is available at the right time for OEMs to address customer queries and deepen their satisfaction. Our objective is to help companies leverage revenue opportunities and stop revenue leakages by efficient integration of customer, partners and processes. Right from last mile connectivity through mobiles at service site to machines’ data integration, Quest helps companies remove “friction” caused by inefficiencies and ineffective systems,” informed Mr. Rudresh.

In the BOT model, Quest becomes the solution partner, interfacing between the OEMs, dealers/retailers and their customers, and takes care of issues related to spare parts, maintenance, closing of sales, data management, etc. With a lot of machines becoming telematics-enabled, Quest sees this as a big advantage as it can get even more accurate information. The company also offers its best in class IoT in the market, through which data can be pulled out and integrated with their systems.

“We are seeing a clear push from customers for solutions that we are offering as their businesses are doing well. They are now looking at how IT can enable them to ease their reach to end-users, faster, and with more accuracy, so that their employees can continue to focus on their core business. Technology is a great enabler – you just need an idea to convert it into an app. With BOT, clients not only benefit from outcome-based change management, they can continue to focus on their business growth,” said Mr. Rudresh.

Quest has leading global manufacturers like Volvo, Daimler, Wirtgen, Claas, and Tata Motors on board, and is looking for opportunities in the after-market space for China, Japan, Singapore and the Middle-East markets, and is currently working with major brands from USA and Europe. It works from large corporations to MSMEs, and the entire CE ecosystem in the Indian sub-continent with its team of 200 personnel based in Bangalore, Pune, Chennai and Delhi, and in Texas, USA, with partners in many other parts of the world.